Tool changes: More clarity on orders

June 04, 2018

If you use our order connection feature to simplify managing your orders from marketplaces, then we have good news for you!

Tool changes: More clarity on orders

We made the order process even easier for you by adding two informative emails to our system: one for test orders and one for time-outs. These will inform you clearly on what kind of action we expect you to take in those instances.

Test order email:

The test order email is triggered when we send a test order from our tool. It instructs you to NOT ship that order and instead cancel it. Here is what it will look like:

test order Channable

Time-out email:

The time-out email will tell you what to do when Channable receives a timeout while sending an order. It will look like this:

Timeout email Channable

Written by Nathalie van der Linden
Internal communication & HR