Error notifications by email - Channable
Back
Feature

Error notifications by email

December 05, 2017

A few weeks ago we released a new feature which sends error notifications by email. We will be automatically sending out emails for errors in your accounts (e.g. imports failing, marketplace failing etc.). Those emails will help you constantly optimize your feed. Furthermore, you will always be notified if any errors occur in your account.

Error notifications by email

A few weeks ago we released a new feature which sends error notifications by email. We will automatically send emails for errors in your accounts (e.g. imports failing, APIs failing etc.).

What kind of errors will trigger an email notification?

We will only send emails for errors that you will be able to fix yourself. For example:

  • You are using fields in the exports that no longer exist in your import
  • We don’t have access to your account for Bol.com/Amazon/Cdiscount etc.
  • Your Magento import doesn’t work because the connection has not been set up correctly
  • We got a timeout because your import feed took too long to load

The errors have already been visible in the tool but two weeks ago we also started emailing them. The errors in the tool look like this:

What does the email contain?

The email contains the error message and a possible solution for the problem. Furthermore, we include a link to support articles in the help center for the most frequently occurring errors.

If you receive an email it will look like this:

In the future, we are planning on further developing our error message to ensure that you are fully informed about all errors. For example, sending a message if there is a huge drop in products, uncategorized items etc. If you have any further questions about the automatic emails or suggestions for error messages, please don’t hesitate to contact our support team.

Written by Babette Bürgi
Marketing DACH